*Excludes Black Friday/Cyber Monday Sale items. Please see the sale return policy below.

At Cadense, we prioritize quality and hygiene to protect our customers. If you’re not completely satisfied with your purchase from Cadense.com, you can return your item(s) within 30 days from the delivery date.

A $7.99 return handling fee will be deducted from your refund when a return is processed.

This fee helps cover return processing, inspection, cleaning, and restocking to ensure product quality and hygiene for all customers.

Items should be returned in like-new, unworn condition with the original packaging so they can be restocked.

All returns are inspected upon arrival. If items are returned dirty, heavily worn, damaged, or not in resellable condition, we reserve the right to issue a partial refund or decline the refund.

Tips for Trying Your Adaptive Shoes

We encourage you to test the fit and function of your shoes. To ensure eligibility for a full refund:

• Try them indoors only, on a clean surface
• Wear clean socks
• Avoid outdoor use, which may cause scuffs or scratches

Refunds are processed within 5-7 business days after we receive and inspect your return. If you have any questions, please contact our support team — we’re happy to help.

Read our full return & exchange policy.