Frequently Asked Questions

In-stock shoes ship within 1-2 business days after you place your order.

Pre-order shoes will ship based on the estimated timeline listed on the product page.

U.S. orders ship from our warehouse in New Jersey.

Canadian orders ship from our warehouse in Toronto.

Cadense shoes are only available online, but we offer a 30-day trial, so you can test them at home. If they don’t work for you, you can return them.

You can also check with one of our fantastic Cadense Coaches in your area who have a sample pair of Cadense Shoes on hand.

Cadense shoes are designed for individuals who experience difficulties lifting their foot off the ground while swinging it forward and experience compensatory movements like shuffling, hiking of the hip, and circumduction as a result of this.

Many of our customers are within the Stroke, MS, Cerebral Palsy, Parkinson's and Foot Drop community. Cadense shoes have helped more than 40,000 community members who experience a broad variety of ailments causing walking challenges.

Cadense shoes use patented Variable Friction Technology to help the foot to glide forward over obstacles while still providing grip when weight is applied. This makes walking feel smoother and more controlled, especially for those with walking difficulties.

Read more about how our shoes work.

Cadense shoes can be worn on a variety of indoor and outdoor surfaces. You'll experience the greatest benefit from our Variable Friction Technology on smooth, firm surfaces such as hardwood floors, low-pile carpet, tile, sidewalks, and pavement. They can still be worn on grass, gravel, or other uneven terrain, but the Variable Friction Technology may not perform as intended on those surfaces.

Cadense shoes are designed to help create a smoother walking experience. While they are not specifically designed to improve balance, many customers with Parkinson's disease, Multiple Sclerosis, stroke, and other mobility conditions report feeling more confident and comfortable while walking in them.

Despite their 1.5-inch sole, Cadense shoes are lightweight:

• Men’s size 9: ~12 oz per shoe
• Women’s size 7: ~10 oz per shoe

The shoes come with standard arch support, but the insoles are removable, so you can use your own inserts or orthotics if needed.

Yes! Cadense offers a variety of styles and colors for both men and women. We’re also continually developing new products and colorways, so be sure to check back for our latest releases.

Cadense shoes generally fit true to size. You can review our sizing guide or contact support@cadense.com for help.

Our Cadense Originals are available in Wide widths (Women's D and Men's E). If you need additional width or extra room to accommodate an AFO, our Adaptive AFO Shoe is available in widths up to 6E.

We do not currently offer Narrow widths, but we're always evaluating ways to expand our sizing options.

Yes! Our Adaptive AFO Shoe was designed specifically for people who wear ankle-foot orthoses (AFOs). It features an extra-wide opening, adjustable fit, removable fillers, and multiple width options to make putting on shoes easier while accommodating different brace types.

The Cadense Original can fit various slim-profile AFOs, but they are not specifically designed for AFO users. If you currently are able to fit your AFO into a Regular or Wide (E) width shoe, it should work with our Cadense Originals. If you wear a larger or bulkier brace, we recommend our Adaptive AFO Shoe instead.

Not currently. Cadense shoes are sold in matching pairs at this time. We know that offering different sizes for each foot would benefit many customers, and it's something we're actively evaluating as we continue to expand our product offerings.

Cadense shoes are built for everyday walking and designed to withstand regular use. How long they last depends on factors like your walking pattern, the amount of foot scuffing, and the surfaces you walk on.

Light scuffing on smooth surfaces: Many customers enjoy a year or more of regular use.

Heavy scuffing on rough surfaces (such as coarse concrete or gravel): The glide pads may wear more quickly, sometimes within a few months.

For customers who scuff heavily, using your Cadense shoes primarily on smooth indoor surfaces, such as hardwood or low-pile carpet, can help extend the life of the Variable Friction Technology.

The best way to care for your Cadense shoes is with our Cadense Shoe Cleaning Kit. It helps keep your shoes clean while maintaining their appearance. For minor touch-ups, you can also use a damp cloth. After cleaning, let your shoes air dry and avoid direct heat or harsh cleaning products.

Cadense Original Adaptive Sneakers are priced:

$199 USD (U.S. customers)

$279 CAD (Canadian customers)

Yes! 💙 You can use your HSA or FSA debit card just like a regular card at checkout.

You can learn more on our HSA/FSA Information Page.

Yes! We offer 0% financing through ShopPay Installments/Affirm and you can also split the cost into smaller, manageable payments with our partner AfterPay.

Please contact us should you have questions about financing.

Not at this time, but we are working on it. We’ll provide updates as we explore coverage options.

Yes! Cadense partners with GovX to offer verified members an exclusive discount on our adaptive footwear.

Eligible groups include:
• Current & former U.S. military
• Military spouses & dependents
• First responders (law enforcement, fire, EMS)
• Federal, state, and local government employees
• Teachers (K–12 and university staff)

How it works:
• Click the GovX link to verify your affiliation
• Verification is real-time and secure
• After verification, you’ll receive a single-use discount code to apply at checkout
• For future purchases, log in with your GovX ID to generate a new code
• Limit: one discount code per day

Verification is powered by GovX ID.

We offer a 30-day return and exchange window from the date your order ships. If your shoes aren't the right fit, you can initiate a return or exchange within 30 days.

Returns are subject to a $7.99 restocking fee, which will be deducted from your refund amount.

Exchanges are free. There is no restocking fee when exchanging your shoes for a different size, width, or color.

Please try the shoes indoors on a clean surface so they remain in like-new condition and are eligible for return.

Yes! Please visit our Shipping and Returns page.

US Customers: If you would like to exchange your product for a different size/color, click Start an Exchange.

Canada Customers: If you would like to exchange your product for a different size/color, please Start a Return and place a new order for the item that you would like.

Contact support@cadense.com if you need assistance.

We warrant all Cadense footwear to be free of defects in material and workmanship for a period of 90-days from the day the shoes are received.

Yes! We are developing new styles, including a product for summer and winter. Stay tuned for updates!

📧 Email: support@cadense.com
📞 Phone: 1-(800)-985-4346