Return & Refund Policy

(effective November 2nd, 2026)

BLACK FRIDAY/CYBER MONDAY SALE RETURN POLICY

Black Friday/Cyber Monday Sale items (November 3–November 30, 2026) are eligible for exchanges or store credit only and are not eligible for refunds.

You have 30 days from the delivery date to exchange an eligible sale item for a different size or return it for store credit.

Items must be returned in like-new, unworn condition with the original packaging to be eligible for an exchange or store credit.

Black Friday/Cyber Monday Sale Items:
✓ Exchanges within 30 days
✓ Store credit within 30 days
✓ Items must be in like-new, unworn condition
✕ No refunds

This policy applies only to items included in our Black Friday/Cyber Monday Sale and replaces our standard 30-day return policy for those items.

Standard (NON-SALE ITEM) Return Policy

At Cadense, we want you to feel confident trying our Adaptive Shoes. Every non-sale item purchase includes a 30-day trial period, giving you time to decide if they’re the right fit for you.

Returns and exchanges must be initiated within 30 days of receiving your shipment.

Returns

How to Start a Return

Returns can be started directly through our self-service returns portal:

👉 https://cadense.com/apps/returns

Please have your order number available. Returns sent without being initiated through the portal will not be accepted.

Return Fees 

Approved returns are subject to a $7.99 return handling fee, which will be deducted from the refund amount.

This fee helps cover inspection, cleaning, processing, and restocking to maintain high quality and hygiene standards.

Exchanges are free and do not incur a return handling fee.

Condition of Returned Items

Returned items must be sent back in like-new, unworn condition, meaning:

• Clean, undamaged, and odor-free

• No visible wear, scuffs, or signs of outdoor use

• Returned with original packaging

All returns are inspected upon arrival. If items are returned dirty, heavily worn, damaged, or otherwise not in sellable condition, Cadense reserves the right to issue a partial refund or decline the refund.

Tips for Trying Your Shoes

To help ensure your return qualifies for a refund:

• Try shoes on clean, indoor surfaces 

• Wear clean socks

• Avoid outdoor use or going barefoot

Exchanges

Need a different size or style?
Exchanges are free of any restocking fee.

You can initiate an exchange through the same returns portal:
👉 https://cadense.com/apps/returns

Damages & Order Issues

If your order arrives damaged, defective, or incorrect, please contact us at support@cadense.com so we can make it right.

Non-Returnable Items

The following items are not eligible for return:

• Final sale items

• Gift cards

• Custom or special-order products

Refund Processing

• Refunds are processed within 5-7 business days after we receive and inspect your return

• Approved refunds are issued to the original payment method

• Please allow up to 10 business days for your bank or credit card provider to post the refund

If more than 15 business days have passed since your refund was approved, please contact support@cadense.com.