At Cadense, we prioritize quality and hygiene to protect our customers. If you’re not completely satisfied with your purchase from Cadense.com, you can return your item(s) within 30 days from the shipping date.

At checkout, customers have the option to purchase Checkout+ Return Coverage for a small fee. Orders with Checkout+ applied can be returned without an additional return handling fee.

If Checkout+ was not purchased at checkout, a $7.99 return handling fee will be deducted from your refund when a return is processed.

This fee helps cover return processing, inspection, cleaning, and restocking to ensure product quality and hygiene for all customers.

Items should be returned in like-new, unworn condition with the original packaging so they can be restocked.

All returns are inspected upon arrival. If items are returned dirty, heavily worn, damaged, or not in resellable condition, we reserve the right to issue a partial refund or decline the refund.

Tips for Trying Your Adaptive Shoes

We encourage you to test the fit and function of your shoes. To ensure eligibility for a full refund:Try them indoors only, on a clean surface

• Wear clean socks
• Avoid outdoor use, which may cause scuffs or scratches

Refunds are processed within 3-5 business days after we receive and inspect your return. If you have any questions, please contact our support team — we’re happy to help.

Read our full return & exchange policy.