Frequently Asked Questions
Product availability & Shipping Timelines
When will the Cadense Adaptive Shoes ship to customers?
We are currently on track to deliver the first pairs to our customers in January of 2024. We will keep you posted on the progress.
Our initial stock is limited, so we strongly encourage you to pre-order your pair of Cadense Adaptive Shoes
What is the availability for other Cadense products?
All other apparel and accessory products are in stock and ready to ship. Please allow 5-7 business days for your order to arrive.
What conditions are Cadense Adaptive Shoes designed for?
Cadense Adaptive Shoes are designed for individuals with walking difficulties due to aging, injury, or neurological and physical conditions.
How does the variable friction technology work?
The variable friction technology in Cadense shoes removes the friction between the shoe and the ground according to the user's movement, helping to prevent the foot from catching on the floor during the swing phase of walking.
Learn more about how our patented variable friction technology works.
How do I determine the right size for my Cadense shoes?
Are Cadense shoes available in different styles and colors?
Can I use Cadense shoes for restorative exercise?
Absolutely! Cadense Adaptive Shoes are designed not only for everyday walking but also for restorative exercise. We recommend practicing your rhythmic walking pattern for at least 15 minutes per day, five days a week, either at home or at a restorative facility.
How do I care for my Cadense shoes?
To maintain your Cadense Adaptive shoes, regularly wipe them with a damp cloth and allow them to air dry. Avoid using harsh chemicals or direct heat sources for cleaning or drying.
For further details contact our customer support team.
Are Cadense shoes covered by insurance or eligible for reimbursement?
Coverage and reimbursement policies vary by insurance provider and plan. We recommend contacting your insurance company to inquire about your specific coverage and any documentation required for reimbursement.
How can I contact Cadense customer support if I have questions or concerns?
Our dedicated customer support team is available to help with any questions or concerns you may have. You can contact us via email at email@example.com or through our contact form here.
What is the return and exchange policy for Cadense shoes?
We strive to ensure customer satisfaction, so if you are not completely satisfied with your purchase, please refer to our return and exchange policy on the Cadense website for details on how to initiate a return or exchange within a specific timeframe.