Frequently Asked Questions

All shoes that are in stock will ship out within 1-2 business days after you place your order.

All shoes that are marked as pre-order will ship at the communicated time on the product page.

Please select your pair here: Cadense Adaptive Shoes

All other apparel and accessory products are in stock and ready to ship. Please allow 5-7 business days for your order to arrive.

Cadense Adaptive Shoes are designed for individuals with walking difficulties due to aging, injury, or neurological and physical conditions.

Great question! While Cadense Adaptive Shoes are designed for versatility on many surfaces—like carpets, hardwood floors, and pavements—they are not specifically designed for snowy or icy conditions. For your safety, we recommend using footwear with specialized traction for those environments.

If you have any other questions or need guidance, feel free to reach out to us atsupport@cadense.com. Stay safe and warm this season!

While Cadense shoes are designed to improve mobility and walking confidence, we recommend exercising extra caution if you plan to drive in them. It’s important to ensure you feel fully comfortable and confident walking in the shoes before attempting to drive. If you’re uncertain, consider testing them in a controlled, safe environment first.
If you have any other questions, feel free to reach out to us at support@cadense.com – we’re happy to help!

The variable friction technology in Cadense shoes removes the friction between the shoe and the ground according to the user's movement, helping to prevent the foot from catching on the floor during the swing phase of walking.

Learn more about how our patented variable friction technology works.

Please review our shoe sizing guide for more details. Generally, Cadense shoes are true to size.

If you're unsure or have specific requirements, don't hesitate to contact our customer support team for personalized assistance.

Yes, Cadense Adaptive Shoes come in a variety of styles and colors to suit individual preferences and tastes. We believe that adaptive footwear should be both functional and fashionable.

Explore our Women's Adaptive Shoe or our Men's Adapative Shoe optins.

Absolutely! Cadense Adaptive Shoes are designed not only for everyday walking but also for restorative exercise. We recommend practicing your rhythmic walking pattern for at least 15 minutes per day, five days a week, either at home or at a restorative facility.

To maintain your Cadense Adaptive shoes, regularly wipe them with a damp cloth and allow them to air dry. Avoid using harsh chemicals or direct heat sources for cleaning or drying.

For further details contact our customer support team.

The lifespan of Cadense Adaptive Shoes depends on two key factors:

1. the severity of scuffing and
2. the walking surface

For example, someone who scuffs lightly and only occasionally, even when walking on concrete sidewalks, may find that the shoes last a year or more. However, for those who heavily scuff with each step on rough surfaces like pebble-infused concrete, the shoes may last only a month or two. To extend the life of the shoes, we recommend that individuals with heavy scuffs use them primarily on indoor surfaces like hardwood or carpet.

Yes, please feel free to use your HSA or FSA debit/credit card just like you would use a regular card during checkout.

Yes, you can use ShopPay Installments / Affirm to finance your purchase with Cadense for as little as 0% APR.

Our shoes are currently not covered by insurance.

Our dedicated customer support team is available to help with any questions or concerns you may have. You can contact us via email at support@cadense.com or through our contact form here.

We strive to ensure customer satisfaction, so if you are not completely satisfied with your purchase, please refer to our return and exchange policy on the Cadense website for details on how to initiate a return or exchange within a specific timeframe.