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Frequently Asked Questions

Please see our answers to many frequently asked questions below. You can also view our tutorial videos to learn how Cadense Shoes work.

If you have any other questions, please feel free to contact us.

Product availability & Shipping Timelines

When will the Cadense Adaptive Shoes ship to customers?

All shoes that are in stock will ship out within 1-2 business days after you place your order.


All shoes that are marked as pre-order will ship either in July or September 2024.

Please select your pair here: Cadense Adaptive Shoes

What is the availability for other Cadense products?

All other apparel and accessory products are in stock and ready to ship. Please allow 5-7 business days for your order to arrive.

Product

What conditions are Cadense Adaptive Shoes designed for?

Cadense Adaptive Shoes are designed for individuals with walking difficulties due to aging, injury, or neurological and physical conditions.

How does the variable friction technology work?

The variable friction technology in Cadense shoes removes the friction between the shoe and the ground according to the user's movement, helping to prevent the foot from catching on the floor during the swing phase of walking.

Learn more about how our patented variable friction technology works.

How do I determine the right size for my Cadense shoes?

Please review our shoe sizing guide for more details. Generally, Cadense shoes are true to size.

If you're unsure or have specific requirements, don't hesitate to contact our customer support team for personalized assistance.

Are Cadense shoes available in different styles and colors?

Yes, Cadense Adaptive Shoes come in a variety of styles and colors to suit individual preferences and tastes. We believe that adaptive footwear should be both functional and fashionable.

Explore our Women's Adaptive Shoe or our Men's Adapative Shoe optins.

Can I use Cadense shoes for restorative exercise?

Absolutely! Cadense Adaptive Shoes are designed not only for everyday walking but also for restorative exercise. We recommend practicing your rhythmic walking pattern for at least 15 minutes per day, five days a week, either at home or at a restorative facility.

How do I care for my Cadense shoes?

To maintain your Cadense Adaptive shoes, regularly wipe them with a damp cloth and allow them to air dry. Avoid using harsh chemicals or direct heat sources for cleaning or drying.

For further details contact our customer support team.

Payment options

Can I pay for my shoes with my FSA or HSA?

Yes, please feel free to use your HSA or FSA debit/credit card just like you would use a regular card during checkout.

Do you offer financing options?

Yes, you can use ShopPay Installments / Affirm to finance your purchase with Cadense for as little as 0% APR.

OTHER QUESTIONS

Are Cadense shoes covered by insurance or eligible for reimbursement?

Our shoes are currently not covered by insurance.

How can I contact Cadense customer support if I have questions or concerns?

Our dedicated customer support team is available to help with any questions or concerns you may have. You can contact us via email at support@cadense.com or through our contact form here.

What is the return and exchange policy for Cadense shoes?

We strive to ensure customer satisfaction, so if you are not completely satisfied with your purchase, please refer to our return and exchange policy on the Cadense website for details on how to initiate a return or exchange within a specific timeframe.

Tutorial 1 – How to get started with your Cadense Shoes

Tutorial 2 – Walking with your Cadense Adaptive Shoes

Tutorial 3 – Training with your Cadense Adaptive Shoes

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